As a Data Management Analyst, you will be responsible for monitoring, tracking, and ensuring the timely receipt and high operational quality of required client data files across live accounts. You will oversee automated tracking reports to identify missing or failed file transmissions, troubleshoot connection and formatting errors, perform data validation/mapping, and conduct direct outreach to client representatives. Additionally, you will execute data application testing and collaborate with internal operations teams, to maintain data freshness, accuracy, and overarching platform integrity. What You’ll Do File Monitoring, Tracking & Outreach: Conduct daily tracking of system-generated reports to identify late, missing, or incomplete payroll data files across assigned client accounts. Maintain direct written and verbal contact with client representatives to request missing files and confirm transmission schedules. Data Validation & Error Troubleshooting: Review transmission error logs, client setups, and incoming client payroll files for data discrepancies, formatting errors, or unmapped fields. Identify root causes (e.g., SFTP connection drops, file naming issues) and execute standard corrections per established SOPs. Application & Data Testing: Perform data application testing and User Acceptance Testing (UAT) to verify file transformation rules, platform updates, and software patch releases. Issue Tracking & Stakeholder Reporting: Document, track, and update file delivery statuses, client contacts, and error trends within internal CRM and reporting databases. Communicate metrics and operational insights to cross-functional stakeholders. Escalation Support: Assist in researching complex data queries, resolving escalated file errors, and serving as an operational backup for team leads on critical client issues. Cross-Functional Collaboration & Documentation: Partner closely with internal operations teams to resolve transmission blockers and update operational documentation/workflows. What You Need Education & Experience: Bachelor's degree (or equivalent) in Business Administration, Information Systems, Systems Engineering, Industrial Engineering, or a related field; or 1 to 3 years of experience in back-office operations, tracking, technical support, or data auditing within a Shared Service Center (SSC). Language Proficiency: Advanced English proficiency (B2 level required) with strong professional verbal and written communication skills. Technical & Analytics: Proficiency in Microsoft Excel (data sorting, filtering, VLOOKUPs, Pivot Tables, logical formulas) and Google Workspace. Comfort navigating web portals, ticketing systems, and flat/structured file formats (CSV, flat files, XML). Detail & Time Management: High precision in identifying data anomalies combined with strong organizational skills to manage daily task queues under strict SLA deadlines. What Could Set You Apart Basic understanding of file transfer protocols (SFTP, FTP), automated data transmission, and data mapping/transformation concepts. Prior experience supporting US payroll processing, HRIS platforms (e.g., ADP, Workday, SAP), or high-volume workforce data operations. Experience executing testing scripts/UAT or using issue-tracking tools such as Salesforce, ServiceNow, or Jira. Primary Location: CRI-Heredia Function: Function - Fulfillment / Operations Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

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