Role Description Support the pre and post implementation process following all the implementation processes stablished. Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy. Ability to document test scenarios of configuration to support QA. SME in a number of the Solera products, particularly understanding the configuration and integration capabilities. Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments. On occasion train the customer on the newly delivered configuration. Support in cross functional alignment with product and sales, to ensure alignment on roadmap Provide support on customer deliveries and SME products. Support and collaborate on the generation of all the Professional Services documentation Key Competencies Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers). Professional Polish: High executive presence and structured communication when working with enterprise clients. UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface. 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. Excellent customer facing skills, collaboration and communication. Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders. Meticulous attention to detail. Tools and Skills Relationship with other Solera Departments / Customers Product and Development; Customer Support On occasion attend meetings with Sales and Final Customers Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.

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