We’re looking for a full-time Service Call Center Representative to support a high-volume car dealership by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a remote position that follows a US Eastern Time schedule.
This role is fast-paced, repetitive, and requires high-volume outbound calling (175+ calls per day)—so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this isn’t it—but if you’re hardworking, reliable, and comfortable with a repetitive, structured workflow, this job could be a great fit.
Key Responsibilities:
- Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service.
- Leave voicemails and send follow-up texts and emails to ensure customer engagement.
- Use dealership software to schedule service appointments when customers respond.
- Follow structured daily call campaigns, including service reminders, state inspections, and promotional offers.
- Accurately track and log all customer interactions in internal systems.
- Maintain professional and clear communication throughout all interactions.
What You Need to Succeed:
- Fluent, clear English with a neutral or US-friendly accent. (Your English must be perfect.)
- Previous call center experience is highly preferred.
- Comfortable making repetitive, high-volume outbound calls.
- Tech-savvy and able to quickly learn new software.
- Ability to follow scripts and handle basic customer questions after training.
- Reliable internet connection, headset, and a quiet work environment.
- Availability to work full-time, Monday–Friday, US Eastern Time hours.
Nice to Have (But Not Required):
- Experience working with a car dealership or vehicle service-related role.(High chance in landing this role)
- Familiarity with CRM or power dialer tools like Aircall, Podio, GoTo, etc.
This job requires discipline, consistency, and focus
Why Join Us?
- Fully remote role with flexible working hours.
- Competitive compensation and room for professional growth.
How to Apply
- Record a 1–2 minute Loom video introducing yourself and explaining your relevant experience
- Attach your resume and portfolio (if applicable).