LV Petroleum is searching for an AGM for Sbarro's located inside our fast-paced travel center! If you are a restaurant leader that has a passion for providing excellent customer service, than apply today!
Staff Management & Leadership
- Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
- Supervise and motivate restaurant staff, providing guidance and support during shifts.
- Delegate tasks effectively to team members, ensuring that work is completed in a timely and efficient manner.
- Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.
Customer Service
- Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
- Handle customer complaints and concerns in a professional and timely manner, ensuring issues are resolved to the customer’s satisfaction.
- Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.
Financial Management
- Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
- Help track sales, expenses, and daily financial records.
- Assist with payroll processing and ensure that labor costs are within budget.
Safety & Compliance
- Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
- Implement and enforce cleaning and food safety procedures for staff.
Marketing & Promotion
- Assist with local marketing efforts and promotions to increase awareness and drive sales.
- Help execute promotional campaigns and ensure they are well communicated to customers.
- Support initiatives that attract new customers and retain loyal ones. GrabJobs
Reporting & Communication
- Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
- Provide feedback on restaurant performance and recommend strategies for improvement.
Requirements
Skills & Qualifications
- Education: High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
- Experience: At least 2-3 years of experience in a supervisory or management role in the food service industry.
- Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
- Customer Service: Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
- Financial Acumen: Experience managing budgets, controlling costs, and maximizing profitability.
- Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to think on your feet and make quick, effective decisions.
- Attention to Detail: High attention to detail in managing operations, food quality, and staff performance.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Weekly Pay
- Growth Opportunities