Key Responsibilities:
- Administer and support enterprise AI platforms (Copilot, Claude, firm-built Azure-hosted AI) — availability, performance, policy compliance
- Work with APIs, connectors, and automation tools to enable secure, approved data access for AI systems while preserving ethical walls, matter confidentiality, and firm governance requirements
- Coordinate with vendors on platform updates, feature enablement, and operational troubleshooting
- Maintain documentation covering AI platform configuration, access procedures, integrations, and operational standards
- Support integrations between AI platforms and firm systems — document management, knowledge repositories, collaboration tools, other approved enterprise apps
- Monitor AI platform usage, performance, and cost; assist with cost tracking, reporting, and allocation across departments/practice groups
- Manage access controls, permissions, and usage policies for AI platforms, in coordination with Information
- Security, Risk & Conflicts, and Identity teams
- Implement role-based access control, audit logging, and data protection controls
- Configure environments, resource groups, and service integrations supporting AI workloads
- Analyze usage metrics and performance data to recommend optimizations
- Provide Tier 2/3 support, troubleshooting incidents for AI solutions
- Manage updates, patches, and version upgrades for AI platforms; coordinate with vendors and internal teams on complex issues
- Provide periodic status updates and project reports to management; occasional after-hours support required
Requirements
Must-Have
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
- 5+ years in systems administration, platform support, or enterprise IT operations
- Experience administering cloud/SaaS platforms in an enterprise environment
- Strongly desired: experience with integrations, access management, and cost tracking for enterprise applications
- Advanced technical expertise across document management, systems administration, database administration, and OS-level functionality
Nice-to-Have
- Experience working in a law firm, legal operations, or legal tech environment
- Hands-on experience with AI tools such as LLMs (e.g., ChatGPT), automation platforms (Zapier, Make), OCR tools, or analytics platforms
- Background in marketing automation, lead generation systems, or paid ads optimization
- Experience with chatbots, call automation, or client intake systems
- Familiarity with document automation, legal research tools, or eDiscovery platforms
- Basic understanding of APIs, integrations, or no-code/low-code tools
- Experience building dashboards (e.g., Power BI, Tableau, Google Data Studio)
- Knowledge of data privacy, compliance, and security considerations in AI implementation
- Prior experience in a consulting, operations, or innovation-focused role
System and Work Setup Requirements:
- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
- Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
Benefits
- Permanent remote work setup
- Competitive starting rate paid in USD
- Internet Allowance
- HMO insurance (PH)
- Paid US holidays
- Paid Vacation and Sick Leaves