We are seeking an experienced Senior ServiceNow Developer/Architect to lead the design, development, implementation, and optimization of enterprise ServiceNow solutions. This role serves as a technical leader and trusted advisor responsible for architecture, governance, delivery, and platform strategy across Hardware Asset Management (HAM), Software Asset Management (SAM), Strategic Portfolio Management (SPM), IT Service Management (ITSM), and Human Resources Service Delivery (HRSD).
Key Responsibilities
Platform Architecture & Strategy
- Define and maintain the ServiceNow platform architecture roadmap.
- Establish development standards, governance, and best practices.
- Lead solution architecture reviews and technical design sessions.
- Ensure platform scalability, security, performance, and maintainability.
Solution Design & Development
- Design, develop, configure, and support complex ServiceNow solutions.
- Develop custom applications, integrations, workflows, business rules, and catalog items.
- Configure Flow Designer, Integration Hub, Service Portal, Employee Center, and Workspaces.
- Conduct code reviews and enforce quality standards.
Asset Management (HAM & SAM)
- Implement HAM and SAM solutions.
- Design discovery, normalization, reconciliation, and compliance processes.
- Support software optimization, vendor audits, and asset lifecycle management.
Strategic Portfolio Management (SPM)
- Implement demand, project, portfolio, resource, agile, and financial management capabilities.
- Create executive dashboards and reporting solutions.
IT Service Management (ITSM)
- Architect Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog capabilities.
- Align solutions with ITIL best practices.
Human Resources Service Delivery (HRSD)
- Implement HR case management, employee lifecycle events, and self-service experiences.
- Ensure compliance with privacy and security requirements.
Leadership
- Mentor developers and administrators.
- Partner with stakeholders to translate business requirements into solutions.
Requirements
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- 8+ years of ServiceNow platform development experience.
- 5+ years of ServiceNow solution architecture experience.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Proven delivery of enterprise-scale ServiceNow implementations.
- Strong expertise in HAM, SAM, SPM, ITSM, HRSD, CMDB, Discovery, and CSDM.
Preferred Qualifications & Certifications
- Advanced experience with JavaScript and core ServiceNow development tooling, including Glide API, Script Includes, Business Rules, Flow Designer, and Integration Hub.
- Experience managing stakeholders and communicating technical solutions to business or executive audiences.
- ServiceNow Certified Technical Architect (CTA).
- CIS-ITSM, CIS-HAM, CIS-SAM, CIS-SPM, or CIS-HRSD certification.
- ITIL 4 or ITIL 5 certification.
- Experience with Agile and Scrum methodologies.
Benefits
- Employee Bonus Programs
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Basic Life, Voluntary Life, and AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- Paid Time Off
- Paid Parental Leave
- Training and Professional Development
- Remote Work Opportunities
- Wellness Resources