LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team.
The role's key responsibilities are as follows:
- Provide customer support via telephone, email, and online chat regarding banking products and services.
- Process and execute banking transactions in accordance with internal procedures.
- Assist customers with e-banking and mobile banking services.
- Handle card cancellation requests due to loss or theft.
- Manage and register customer requests across the full range of banking products and services.
- Resolve customer inquiries and provide appropriate solutions.
- Handle customer complaints and ensure timely issue resolution.
- Collaborate with internal departments to effectively address customer needs.
- Inform existing and prospective customers about available banking products and services.
- Promote banking and insurance products in a consultative manner
Requirements
- University, College, or High School Diploma.
- Strong digital literacy and computer skills.
- Fluency in Greek and good command of the English language.
- Reliable internet connection.
- Availability to work on a 24/7 rotating shift schedule.
- Excellent verbal and written communication skills.
- Customer-oriented mindset with a results-driven approach.
- Strong teamwork and collaboration skills.
- Previous experience in a customer service or contact center environment will be considered an asset.
Benefits
- Competitive monthly remuneration package.
- Company-provided equipment.
- Hybrid working model (3 days on-site and 2 days remote).
- Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team.
- Salary progression linked to the acquisition of new service competencies.
- Ongoing training within one of the most dynamic sectors of the financial services industry.
- Opportunities to develop organizational and leadership skills.
- Professional certifications in insurance, investment, and lending products.
- Career development opportunities within the organization.
- Modern, collaborative, and friendly working environment.