Privacy Notice We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date. Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process. By clicking “Apply”, you acknowledge that you have been provided access to and have had the opportunity to review our Candidate Privacy Notice. Click here to read the PSG Global Solutions Candidate Privacy Notice Job Description: About the Role Responsible for leading and managing a team of recruiters to deliver high-quality recruitment services for assigned clients. This role oversees daily recruitment operations, drives performance against client and business objectives, ensures adherence to recruitment processes, and serves as a key partner in managing delivery outcomes. The Team Manager provides coaching, performance management, operational support, and stakeholder coordination to ensure consistent achievement of hiring goals, service levels, and candidate experience targets. Key Responsibilities: Lead, coach, and develop a team of recruiters Manage daily recruitment operations, including workload allocation, productivity, quality, and delivery performance. Partner with client stakeholders to address operational needs, hiring challenges, and process improvements. Monitor recruitment metrics (e.g., job coverage, submission/interview/start ratios, time-to-fill, quality, candidate experience). Drive continuous improvement initiatives to improve efficiency, scalability, and client satisfaction. Identify risks, resolve operational issues, and escalate complex concerns when needed. Ensure compliance with client requirements, recruitment processes, and reporting expectations. Profile Requirements 3+ years of recruitment experience, preferably in an RPO, staffing agency, or high-volume recruitment environment. 2+ years of people leadership experience managing recruiters, sourcers, or recruitment teams. Strong understanding of the recruitment lifecycle (sourcing, screening, interview coordination, offer management, and onboarding support). Experienced in supporting US-based clients or global hiring programs Strong analytical skills with the ability to interpret recruitment metrics and translate insights into action plans. What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants. If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously. You may report issues such as: Discrimination, unfair or unequal treatment, or bias Violations of applicable laws Behavior that goes against our company values 📌 Report online: tp.integrityline.com 📌 Philippines toll-free hotline: 1-800-1322-0136 Protecting Yourself During Recruitment To protect applicants, please note: PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews. We never request payments for applications, applicant portals, or any other part of the hiring process. Always apply only through our official Careers portals. Once you apply online, you will receive a unique applicant ID that can be verified by authorized PSG representatives. Do not share personal information or documents without this ID.

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