On behalf of our client, a well-established company in the Information Services industry, we are looking to recruit a Client Service Associate.
Responsibilities:
- Reviews client project briefs to understand knowledge gaps and defines expert search criteria
- Conducts high-level research on industries and companies to map the landscape and identifies the most relevant experts
- Sources and reaches out to potential experts via phone, LinkedIn, and email
- Screens experts critically, ensuring their experience and knowledge is aligned with client needs
- Connects selected experts with clients for qualitative interviews or consultations, ensuring quality and relevance
- Manages multiple client projects simultaneously, prioritizing tasks and maintaining effective time management and communication
- Keeps accurate records in CRM systems and provides timely updates to stakeholders on progress, risks, and next steps
- Assists with insights projects using deep research techniques and creates bespoke analyses based on client briefs
- Participates in Executive Partnerships by identifying individuals with the right skills and experience for client relationship and acquisition needs
- Builds and maintains strong client relationships across consulting firms, private equity, hedge funds, and corporates
- Aligns with quality standards and actively contributes to sales activities, including negotiation and upselling where appropriate
Requirements
- BSc in any field with a strong academic record
- MSc in any filed will be considered as an asset
- 0–3 years of professional experience in customer service/support roles
- Excellent knowledge of MS Office Suite
- Excellent command of the English language, both written and oral
- Fluency in an additional language is a strong plus
- Strong interest in the business world, shown through studies, internships, or projects
- Ability to think critically and quickly in fast-paced environments
- Natural aptitude for negotiation and sales, with a client-first mindset
- Commitment to delivering exceptional client service and value
- Excellent communication skills and ability to collaborate effectively
- Strong time and project management skills under tight deadlines
- High level of result orientation and ownership, with excellent prioritization skills
In accordance with the EU Pay Transparency Directive (EU) 2023/970, compensation details for this position will be communicated to candidates by our consulting team at an appropriate stage prior to the interview process.