Role Purpose
The Technician Relations Manager is the first point of contact for GWS field technicians and is responsible for providing clear communication, administrative support and coordination between technicians and internal departments, without requiring technical expertise.
Work setup: Hybrid
Main Responsibilities
Maintain regular contact with travel technicians via email, phone, meetings and site visits
Provide accurate and timely information as the primary contact for technicians
Communicate project assignments and ensure technicians understand requirements
Hold routine check-ins with technicians and escalate concerns when needed
Update and maintain the Qualification Matrix with accurate data
Maintain and update technician CVs with skills, experience, and project history
Gather feedback from Site Managers and Leaders and ensure proper documentation
Monitor technician utilization and share relevant information with the Resource Allocation Team
Coordinate annual leave requests with Resource Allocation Team, Project Management, and Site Management
Support HR and Management in disciplinary processes by providing required documentation and following procedures
Manage onboarding checklists for new technicians and support all offboarding steps
Approve internal expenses within defined limits
Collaborate with internal departments to ensure efficient processes and communication flow
Introduce updated contract types for technicians when required
Approve clothing budgets in accordance with guidelines
Provide coverage for other Technician Relations Managers during their absence (holidays, sick leave)
Support other departments with the implementation of new or updated processes
Experience interacting with people both remotely and in person
Background in recruitment / HR, renewable, customer service or a similar administrative environment (advantage)
Strong communication skills and a service-oriented mindset
Ability to work in a structured, process-driven manner and maintain accurate data
Proactive approach and ability to work with a multicultural workforce
Fluent English (written and spoken)
Driving license
Valid Passport