The scope of EUS-Onsite Support Services includes hands & feet support of Laptops, desktops, Notebooks, Printers, MFDs, optional upgrade components (memory, batteries, etc.), Mobile Devices which includes Portable Network Devices; smart phones and tablets, EXXONMOBIL-approved software, and select services surrounding the management of the desk side device Lifecycle, including, but not limited to image installation, deployment, field services (break-fix basic troubleshooting only), and resource recovery, data wiping and soft disposal on a dispatch delivery model. The services required include any combination or all the product support and professional services as they specifically relate to the ongoing operation and management of the end-user computer, including personnel resources, tools, assets and other associated requirements.
The services required include any combination or all the product support and professional services as they specifically relate to the ongoing operation and management of the end-user computer, including personnel resources, tools, assets and other associated requirements.