Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Guest Experience Specialist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. THE STARTING RATE: $20.50 Per Hour THE DAY-TO-DAY: Assist in managing the Company's internal Guest Experience Shop program including reporting, analysis and providing recommendations to participants to further enhance report quality, and collaboration with key corporate and property service stakeholders to diagnose and address identified service challenges Conduct on-going internal Guest Experience shops for comprehensive understanding of expectations and knowledge of standards Collaborate with management in further enhancing the internal Guest Experience Shop program and assessment of additional internal shop evaluation methods, including but not limited to, Regional shop programs and mini shop programs Provide recommendations to the Guest Experience Manager to develop the new MGM Resorts Luxury Shop program aimed at supporting our Forbes and AAA rated properties Review Cross-Property Shop data and comments; coordinate with Guest Experience Manager and property service leadership to communicate results and drive quality improvement Read, investigate, and respond to guest comments, complaints, or inquiries posted on travel review sites included but not limited to TripAdvisor, Yelp, Hotels.com, Expedia, and more as necessary Craft customized response using appropriate language and tone to represent the company and properties/brands within the portfolio Analyze guest feedback across multiple platforms and create reports highlighting pertinent data THE IDEAL CANDIDATE: High School Diploma, GED or equivalent Required Bachelor's Degree or equivalent experience Hospitality, business, or marketing Preferred 2+ Years of Prior Relevant Experience Required 3+ Years of Prior Relevant Experience in a customer service focused role Preferred Work varied shifts, to include weekends and holidays Required Experience in customer service, guest relations, or hotel operations preferred THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10694 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [email protected] We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

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