Work Setup: Onsite (Cebu / Pasay)
Function: Operations
Required Educational Attainment:
- With minimum of 2 years of College Education (No back subjects)
Required Experience:
- At least 2 years Retirement Services (required); preferably retirement services in the same role
- Team Lead experience is required
Responsibilities:
- Manage the process and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable them to improve their performance
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Handle escalations
- Provide inputs on process and system to the team members
- Client Interaction, where required at the level of Supervisors
- Ensure compliance with internal policies and procedures, external regulations and information security standards