We are looking for Customer Service Representatives to join fast-growing accounts within Visayas. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
Iloilo and Bacolod Qualifications:
- At least a high school graduate (old curriculum) or SHS graduate (new curriculum)
- No experience required to apply
- Must be conversant in both spoken and written English
- Amenable to work fully on-site within Iloilo or Bacolod
- Amenable to work on graveyard shift and shifting schedule
Cebu Qualifications:
- Completed at least 2nd year in College without back subjects
- Must have at least 1 year of BPO experience
- No experience required to apply
- Must be conversant in both spoken and written English
- Amenable to work fully on-site within Cebu
- Amenable to work on graveyard shift and shifting schedule
Benefits
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.