We are seeking a Customer Support Associate to join a growing team in Makati. The ideal candidate will provide excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Assist customers with their concerns and provide appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve customer service processes
- Meet or exceed individual and team performance targets
Requirements
- At least a high school graduate
- Must have at least 12 months of solid BPO experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Makati City
- Amenable to work on graveyard shift and shifting schedule
- Can start ASAP
Benefits
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.