We are currently seeking Service Desk Associates to join a growing team in BGC Taguig. The ideal candidate will provide technical support and excellent customer service to end-users, ensuring timely resolution of IT-related issues.
Key Responsibilities
- Respond promptly to service desk requests via phone, email, or ticketing system
- Troubleshoot and resolve hardware, software, and network issues
- Provide clear instructions and guidance to end-users
- Document all incidents and resolutions accurately
- Escalate complex issues to appropriate technical teams
- Maintain service level agreements (SLAs) and ensure customer satisfaction
- Collaborate with team members to improve support processes
Requirements
- Completed at least 1st year in college
- Has 18 months of experience handling a Service Desk Role, Hard Core Tech Support, or Computer Troubleshooting
- Good communication skills in spoken and written English
- Amenable to work on-site in BGC Taguig
- Able to work in a shifting schedule
Benefits
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.