Work Setup: 100% ONSITE (Taguig)
Schedule: Mid shift to Night shift depending on business demand
Job Highlights:
- Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
- Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
- Identify and recommend opportunities for technology operations process improvement and development
- Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
- Leverage enterprise tools to digitize workflows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
- Instill repeatable processes that consistently meet SLAs and OLAs
- Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
- Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
- Institute controls in partnership with Operation Risks to ensure risk management is sustainable
- Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
- Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
- Interpret and develop policies and procedures
- Collaborate with and consult with peers, colleagues and multiple level managers
- Manage allocation of people and financial resources for technology operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Qualifications:
- 20+ years of experience in Technology, out of which, minimum years of 10 years of global leadership experience (Senior Manager to AVP), preferably from Banking or IT industry
- Experience in Incident Management, Problem Management
- Experience in Stakeholder Management
- Experience in IT infrastructure projects
- Experience in Project Management
- Technical knowledge on end user computing, basics of network & voice, experience in supporting contact centers.
- Good communication and presentation skills
- Knowledge on AI and innovative mindset will have added advantage
Job Expectations:
- Manage and support 24/7 Technology operation and team.
- Flexible to work in night shifts and different sites within the country. if needed during weekend and holidays