Job Description: Job Description The Business Support Manager will be a member of the Business Management team supporting GFCMA through a broad range of business support, governance, reporting, and control-related activities. The role is responsible for supporting executive and management routines, stakeholder engagement, project management, business reporting, and key business control processes across the organization. The individual will work closely with senior leaders, business partners, and cross-functional teams to drive execution of strategic priorities, support horizontal initiatives, and enhance operational effectiveness. The role requires strong analytical and problem-solving capabilities, excellent communication skills, and the ability to identify solutions that align with organizational goals and business objectives. The successful candidate will demonstrate the ability to manage multiple priorities, provide insights through data analysis and reporting, support governance and control frameworks, and contribute to business management activities that promote efficiency, transparency, and strong risk management practices. Responsibilities Support executive and management routines, including preparation of materials, reporting, meeting management, and follow-up on action items. Partner with stakeholders across GFCMA and enterprise functions to support strategic initiatives and business priorities. Manage and coordinate cross-functional and horizontal projects from initiation through execution and completion. Prepare and maintain business reporting, dashboards, scorecards, and management information for leadership review. Support key business control processes, governance activities, and reporting requirements. Analyze business performance metrics and identify opportunities for process improvement and operational efficiency. Maintain project plans, timelines, risks, issues, dependencies, and action tracking using established project management practices. Partner with control and operational teams to ensure adherence to governance standards and control frameworks. Develop executive-level presentation materials and communication packages for senior leadership. Facilitate stakeholder meetings and governance forums while maintaining accurate documentation and follow-up actions. Support ad hoc business management initiatives, operational reviews, and strategic projects as required. Requirements: Education: Bachelor's Degree Experience: Two positions are anticipated: Business Support Manager: 3-7 years of relevant experience Senior Business Support Manager: 7-10 years of relevant experience undefinedFoundational skills* Strong critical thinking and problem-solving capabilities.Demonstrated ability to analyze data, identify trends, and recommend practical solutions.Strong business acumen and ability to understand complex organizational priorities.Experience supporting business management, governance, controls, or operational functions.Excellent written and verbal communication skills.Strong presentation and executive communication capabilities.Ability to manage multiple priorities, stakeholders, and deliverables simultaneously.Experience with project management methodologies and JIRA frameworks.Strong collaboration and stakeholder management skills.High degree of adaptability and ability to work in a dynamic environment.Advanced Microsoft Excel skills, including:Advanced formulas and functionsData analysis and reporting toolsData visualizationData validation and managementAutomation techniquesAdvanced Microsoft PowerPoint skills for executive-level communication and reporting. Desired skillsExperience working within governance, risk, control, audit, or operational management functions.Knowledge of business control frameworks and governance practices.Experience supporting senior leadership and executive management routines.Ability to drive process improvement initiatives and operational efficiencies.Strong attention to detail and commitment to high-quality deliverables.Experience working in large, matrixed, and highly regulated organizations.Ability to influence stakeholders and drive outcomes across multiple teams.Subject matter expertise within business management, governance, or operational support functions. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

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