Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad! We're looking for Technical Contact Centre Agents to join our energetic team on a full-time basis. This is more than just answering calls, it's about becoming the go-to person for our customers' technical needs, guiding them with confidence and creativity.
Key Responsibilities:
Be the frontline tech hero: Resolve technical inquiries and sharing your tech wisdom;
Simplify the complex: Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;
Process with precision: Master the art of handling customer concerns with ease;
Document like a pro: Keep detailed records of your tech support adventures;
Hit your marks: Achieve and exceed tech-tastic performance metrics;
Stay sharp: Keep up with the latest telecommunications trends.
A passion for all things tech;
Exceptional communication skills;
Ability to translate tech jargon into plain Maltese and English;
Comfortable with basic computer skills and navigating software tools;
A knack for teamwork and the ability to work independently;
A desire to embrace a fast-paced tech-savvy environment;
Previous customer service experience is a plus, but enthusiasm is essential.
What we promise:
Competitive salary with additional bonuses based on departmental objectives;
Hybrid work model to suit your lifestyle;
Learning & Development programs to ensure continual growth;
Growth opportunities and advance further in our one-of-a-kind, fun-fuelled company;
A vibrant and energetic fun-fuelled work environment.