General Role Description
Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues
Role Accountabilities
· Serve as single point of contact for client service projects, agreements, and spare parts
· Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary
· Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery
· Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met
· Provide timely updates on service project performance, status, and client relationship issues to immediate manager.
· Recommend and implement risk assessment and abatement plan to meet targets
· Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth
· Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines
· Design competitive and viable technical approaches to resolve client issues
· Produce accurate project execution estimates for cost and price evaluations of potential service orders
· Develop pricing strategies to maximize service project margins
· Evaluate supplier proposals to determine best technical and most economical solution for the application
· Identify opportunities, initiate, and execute process improvement initiatives in the organization
· Provide individual contributions necessary to meet client and business commitments
· Collect, analyze, and regularly report fleet data to management
General Employee Accountabilities
· Bring full effort to bear on tasks assigned by manager
· Give manager best advice
· Give earliest notice when work cannot be delivered as specified
· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
· Comply with all Company policies, practices, and procedures and all regulations and laws
· Recommend viable improvements proactively
· Ensure effective utilization of business tools and processes
Requirements
- · Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience
- · 2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment
- · Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- · Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- · Demonstrated continuous improvement in areas of responsibility
- · Proficiency in MS Outlook, Excel, Word, and PowerPoint
Preferred Qualifications
· 5 or more years of project management experience, including capital contracts in excess of $1M per contract
· 5 or more years of systems or application engineering experience
· Demonstrated success in client facing, sales or marketing related
· Proficiency in Oracle
· Proficiency in MS Projects, Access
Link to TMEIC Corporation Americas website
https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer