Process & Operations Management
- Manage end-to-end US/UK P2P operations, including invoice receipt, coding, 2-way/3-way matching, approvals, payment processing, and vendor reconciliations.
- Ensure invoice processing Turnaround Time (TAT) and SLAs are consistently met.
- Monitor daily workflows, backlogs, and month-end closing activities for AP.
- Ensure compliance with company policies, internal controls, and statutory requirements (US/UK).
Team Leadership
- Lead, mentor, and supervise a team of 5–6 AP resources; allocate work and manage workload.
- Define, track, and review KPIs for AP staff (accuracy, productivity, TAT, error rates, etc.) and conduct regular performance reviews.
- Plan and deliver training for existing and new team members, including onboarding.
Process Excellence & Documentation
- Develop, implement, and maintain SOPs and process documentation for all AP processes.
- Identify process gaps and drive continuous improvement and automation opportunities.
Stakeholder & Escalation Management
- Interact with internal stakeholders (procurement, business teams, treasury, auditors) and external vendors.
- Manage and resolve escalations related to invoices, payments, and vendor queries in a timely manner.
- Provide regular MIS, dashboards, and status reports to management.
Systems & Reporting
- Work extensively on SAP for AP transactions, reporting, and reconciliations.
- Support internal and external audits by providing documentation and explanations.
Requirements
Education: CA / M.Com / MBA (Finance)
Experience: 8–10 years in Accounts Payable
Must-Have Skills
- Hands-on experience with SAP (mandatory)
- Strong knowledge of US/UK P2P processes
- Proven experience managing a team of 5–6 AP resources
- Experience in drafting SOPs and defining KPIs
- Track record of meeting invoice-processing TAT and SLAs