As a Laundry Junior Team Leader at Mount Nelson, A Belmond Hotel, you are part of a team that brings guest experiences to life through immersive, unique experiences. In this role, you will master the art of delivering exceptional service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Keep Management well informed about all aspects of Laundry operations during a shift.
- Maintain the highest standards in cleanliness, hygiene, and comfort towards total guest satisfaction by providing service, which is the best in class, and maximises organisational profitability through effective utilisation of all resources.
- Efficiently use and manage the inventory of supplies, linen and equipment.
- Assist in monitoring and controlling consumption of chemicals used in the Laundry.
- Plan and implement preventive maintenance and cleaning schedules for Laundry machinery & equipment.
- Assist Laundry Management in monitoring staff productivity.
Requirements
What You Bring:
- Experience providing exceptional guest service and working in a fast-paced environment.
- Friendly and attentive demeanor; ability to answer questions.
- Strong communications skills to interact with guests as well as staff.
- Previous experience in a similar role with good knowledge of staff and time management, stain treatments, industrial cleaning equipment and products.
Benefits
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.