This role is for one of Weekday’s clients
Min Experience: 8+ years
Location: Hyderabad, Telangana, India
JobType: full-time
We are seeking an experienced Global Mobility Lead to oversee global mobility operations within the Total Rewards and HR Service Delivery function. The role is responsible for managing relocation and immigration support services for international employees, coordinating external service providers, ensuring cross-border compliance, and driving operational excellence across global mobility processes.
The Global Mobility Lead will manage a team of approximately 10 professionals responsible for relocation, mobility, and immigration services. The role requires strong vendor management, service delivery, stakeholder coordination, and compliance expertise to ensure consistent, cost-effective, and high-quality support aligned with organizational policies and global standards.
Reporting To: Total Rewards & Mobility Delivery Lead
Location: MEISA
Team Size: Approximately 10 FTEs
Requirements
Key Responsibilities
- Lead global mobility operations, overseeing relocation, immigration, and international assignment support services for employees across regions.
- Manage end-to-end mobility processes, ensuring timely, accurate, and consistent service delivery throughout employee relocations and cross-border assignments.
- Coordinate and manage relocation, immigration, and mobility vendors to ensure compliance with service agreements, organizational policies, cost expectations, and quality standards.
- Ensure adherence to applicable immigration regulations, cross-border tax requirements, labor laws, and other relevant compliance obligations across multiple jurisdictions.
- Identify and mitigate risks associated with international employee movements, working closely with legal, HR, and external specialists where required.
- Establish and maintain governance over mobility data, case management processes, documentation, and employee information, ensuring accuracy, confidentiality, and timely processing.
- Monitor vendor performance, service-level agreements (SLAs), case progress, and operational metrics to identify service gaps and drive improvements.
- Lead, coach, and support a team of relocation, mobility, and immigration specialists, promoting accountability, professional development, and high service standards.
- Partner with HR Business Partners, Talent Acquisition, Total Rewards, Legal, and business stakeholders to facilitate international assignments and workforce mobility.
- Drive continuous improvement initiatives to streamline mobility operations, enhance vendor coordination, optimize costs, and improve the employee experience.
- Develop and maintain standardized processes, operational guidelines, and governance frameworks to support consistent service delivery across regions.
- Support project management activities related to global mobility programs, policy implementation, process optimization, and HR service delivery transformation.
Required Qualifications and Experience
- Proven experience leading global mobility, relocation, or immigration operations within a large, multinational organization.
- Strong understanding of end-to-end relocation processes, international assignments, cross-border employee transfers, and mobility support services.
- Knowledge of immigration regulations, international mobility requirements, cross-border tax considerations, and labor law compliance across multiple jurisdictions.
- Demonstrated experience managing external vendors, service providers, contractual obligations, and service-level agreements.
- Experience leading and developing teams responsible for mobility, relocation, immigration, or HR service delivery.
- Familiarity with mobility case management systems, digital HR platforms, employee data management, and operational reporting.
- Strong understanding of service management, risk mitigation, process governance, and operational performance measurement.
- Excellent stakeholder management, communication, coordination, and project management skills.
- Ability to manage multiple priorities, resolve complex operational issues, and maintain high standards of accuracy, confidentiality, and compliance.
Must-Have Skills
- Vendor Management: Managing relocation and immigration providers, monitoring performance, and ensuring service quality and contractual compliance.
- Service Management: Overseeing end-to-end service delivery, case management, operational metrics, and SLA adherence.
- Labor Law Compliance: Understanding and monitoring employment-related regulatory requirements and compliance considerations associated with cross-border mobility.
- Global Mobility Operations: Managing international relocations, immigration support, and employee assignments.
- Team Leadership: Leading, coaching, and developing a team of mobility specialists.
- Stakeholder Management: Coordinating effectively with HR, Legal, Total Rewards, business teams, and external service providers.
- Project Management: Driving operational improvements, process standardization, and mobility-related initiatives.
Key Stakeholders
- Total Rewards & Mobility Delivery Lead
- Rewards & Recognition Centre of Excellence (COE)
- Relocation and Immigration Specialists
- HR Business Partners
- Legal and Compliance Teams
- External Mobility Vendors and Strategic Partners