Job Responsibilities
The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement. Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi). This may involve periodic transfers or relocations based on organizational needs.
Job Responsibilities
Optimize revenue of group booking by collaborating with the sales & strategic partnership team to organize group booking from preparation, pre-arrival, on-arrival, and post-arrival.
Maintain Relationships with External Stakeholders, including Vendor, Partner, and Locals.
Collaborate with the Market Validation team to monitor and analyze market demand, competitor set, customer insights, external factors of the Site and propose Preventive / Corrective action.
Maximize up-selling & cross-selling (add-ons, experience, ancillary revenue)
Collaborate with the Special Project team to create another source of revenue by engaging Affiliates and exploring new markets/channels.
Monitor, analyze, and propose initiatives to prevent operational cost leakage
Coordinate with the local vendor to optimize cost
Maintain service consistency and SOP
Minimize complaint ratio
Maintain assets by maximizing preventive maintenance rather than corrective maintenance
Maintain relationships with external stakeholders, including the landlord, Partner, and local people in the surrounding area
Ensure effective manpower planning and shift management
Provide structured coaching to the team
Maintain team discipline, productivity, and operational stability
Create a weekly performance report (data-oriented) and program/initiative progress report
Requirements
Bachelor's degree from a top university preferably from Hospitality background
Min. 3 years of experience in hotel operation role
Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi). This may involve periodic transfers or relocations based on organizational needs.
Fluent in English verbally and in writing
Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.
Experienced with Google Workspace (G Sheets, Slides, Docs, etc).
Excellent Interpersonal Communication Skills
Strong in organizing, planning, and relationship management.
Fluent in numbers, analyzing data, and using analytics to make decisions.
Results-driven with strong communication & interpersonal skills.
Excellent Adaptability to Fast-paced Environment
Familiar with Setting up and Maintaining KPIs
Familiar with SOP and Policy development
Product and Service Quality Improvements
Focus on Operational Excellence and Quality Assurance
Experienced in coaching & training delivery