Job type: Full-time
Team: Operations
At foodora, our riders are the heart of everything we do. Their performance, professionalism, and satisfaction directly impact our customers’ experience—and our success in the Swedish market. That’s why we’re looking for a Logistics Quality Manager to take our rider excellence to the next level.
About the role
As the Logistics Quality Manager, you will be responsible for building and implementing scalable frameworks to support, empower, and develop our rider fleet of over 7,000 riders across Sweden. You’ll play a key role in driving quality, efficiency, and consistency in our rider operations—ensuring that riders are set up for success, our processes are future-ready, and our brand continues to lead in delivery excellence.
You’ll also lead and support our five experienced Area Managers, each managing one of Sweden’s key regions: West, South, North, Central, and East.
Your mission
- Ensure high-quality rider operations across the country in a scalable and resource-efficient way
- Enable riders to perform their job as efficiently and smoothly as possible
- Set and uphold standards that strengthen our brand and support rider satisfaction
What you’ll work on
- Develop and improve training frameworks for new and existing riders
- Set up processes for ID verification, sickness reporting, and renewal management
- Implement follow-up structures for performance, compliance, and rider feedback
- Ensure riders are well-informed, correctly equipped, and represent the brand positively
- Support smooth rollout of features in our Roadrunner delivery app through input and feedback
- Maintain a high-quality Helpcenter with accurate and helpful information for riders
- Guide and train local rider operations teams to execute procedures effectively
- Standardize and scale best practices across all regions
- Drive digitalization and automation of internal rider operations and communication
- Ensure compliance with legal and regulatory requirements for fleet management
Key KPIs (not limited to)
- Acceptance Rates
- Excused/Unexcused No-Shows
- Rider Compliance Issues
- Break times
- Customer complaints
- Rider Contacts & Inquiries
- Office Hour Efficiency (%)
Who you are
- A strategic thinker with a hands-on approach to operations
- Experienced in leading teams and building scalable processes
- Familiar with field operations, logistics, or workforce management (experience with gig economy platforms is a plus)
- Strong communicator and people leader who can align teams across regions
- Tech-savvy with an eye for process automation and digital tools
- Analytical and data-driven in decision-making
- At least 5 years of experience in similar field, preferably gig-economy
Ready to lead the future of rider quality in Sweden?
Apply now and help shape the next chapter of foodora’s operational excellence.