Opportunity
Keeping Mission-Critical Environments MovingKeeping ILIAS environments dependable is about more than responding when something goes wrong. It means understanding how customer setups behave after implementation, solving issues at their source and making the systems behind defense logistics easier to manage over time.
As CARE Platform Operations Engineer at ILIAS, you work where infrastructure, applications, releases and customer service operations meet. You resolve technical challenges, support releases, contribute to structural improvements and strengthen customer service environments through engineering expertise, automation and proactive problem-solving.
You look beyond the immediate fix. By recognizing patterns, reducing recurring work, improving operational standards and guiding technical decisions, you help move support from reactive problem-solving toward a more structured and predictable way of working.
Meaningful Work
The ILIAS Defense Platform supports organizations that need accurate information about assets, logistics, maintenance and operational readiness. By making these environments easier to support and less vulnerable to recurring issues, you help the people behind the mission rely on technology when it matters.
Your Mission
What You Will Do- Handle technical escalations, including critical incidents, recurring problems and ILIAS platform defects that require careful investigation, with specialist input available for the most complex cases.
- Analyze root causes across infrastructure, applications, databases, cloud, security and network layers, and translate findings into clear actions that prevent issues from returning.
- Improve service reliability by identifying technical debt, analyzing incident trends, defining preventive improvements and supporting disaster recovery validation and resilience testing.
- Validate and execute complex releases, changes and implementation activities, including CAB support, deployment process improvements and release-related risk reduction through automation and standardization.
- Make support more efficient by improving automation, monitoring, observability, operational tooling and Infrastructure as Code practices.
- Work with Operations, Product Engineering, Support, Security, customers and technology partners during major incidents, technical customer reviews, onboarding, transition projects and key customer initiatives, including occasional travel to support ILIAS platform implementations at customer locations. You will work with a high degree of independence, with expert technical sparring and guidance available for complex escalations where needed.
What You Bring
You will have independently owned production incidents and driven operational improvements end to end, not just operated within a single infrastructure domain.
- Demonstrated hands-on experience operating Microsoft Azure in production enterprise environments, this is the essential technical foundation for the role.
- Strong practical experience across multiple infrastructure layers: Windows, Linux, networking, security and identity and access management, sufficient to investigate and reason across technical boundaries, not necessarily as a deep specialist in each.
- Hands-on experience with automation and Infrastructure as Code using tools such as PowerShell, Python, Ansible, Terraform or comparable alternatives; breadth of approach matters more than any single tool.
- Practical experience with incident, problem, change, release and service improvement processes, gained through formal ITIL environments or equivalent platform/SRE operations.
- Clear and credible communication skills, including the ability to lead or contribute to customer and partner engagement during complex or urgent situations
- Eligibility to obtain and maintain the required national or NATO security clearance for this role.
Build Your Future with ILIAS
At ILIAS, you continue building expertise in service reliability, cloud and infrastructure operations, automation, release quality and secure environments for defense customers.Through escalations, releases, cross-team collaboration and automation initiatives, your growth stays practical and closely linked to the work. Over time, you can take on more ownership in how Total IT CARE supports, improves and standardizes customer service environments.
Interested in helping us keep critical defense technology running reliably? We look forward to your application. For any questions, please contact Robyne Tops at [email protected].