Planning Coordinator
Leeds Office | Full-time
Who are Zuno?
Zuno is a global platform connecting brands with skilled engineers to power installations in the home.
Our digital platform connects engineers with installation jobs across the UK, with over 15,000 engineers signed up to our network and growing.
We work with some of the biggest names in home energy, including E.ON, EDF Energy, Worcester Bosch and Tesla, helping get their products installed in customers’ homes, from boilers and solar panels to battery storage and EV chargers.
What makes us different? Technology. Think about what Uber did for taxis and Amazon did for retail. Zuno is bringing that same digital-first thinking to home energy, connecting brands, products and engineers through technology to make installations simpler, smarter and more scalable.
Job Overview
As a Planner based in our Leeds office, you will be responsible for coordinating and scheduling emergency callouts and planned repair work to ensure prompt and efficient response to service issues. Your role involves coordinating with engineers and ensuring customer satisfaction through effective communication and problem resolution.
Key Responsibilities:
Receive and handle incoming callout requests via phone, email, or online systems.
Prioritise emergency repair requests based on urgency and safety considerations.
Schedule and dispatch qualified engineers or technicians to customer locations promptly.
Maintain clear, professional, and empathetic communication with customers throughout the callout process.
Record and update customer details, call logs, and job statuses accurately in the system.
Liaise between customers, engineers, and management to ensure smooth and timely resolution.
Adhere to all health and safety regulations and company policies during call handling and coordination.
Strong organisational skills and ability to multitask under pressure.
Ability to remain calm and professional in high-pressure or emergency situations.
Flexibility to work outside normal business hours or on-call shifts as needed.
Benefits:
30 days annual leave + bank holidays!
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
*After probationary period
Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.