Join the AI of Manufacturing
PartSpace is a fast-growing, innovative tech company with a clear mission: with artificial intelligence and real engineering data, PartSpace is redefining the future of technical procurement. Our cloud-based platform makes the procurement of components in industry more intelligent - acting like an engineer.We have big ambitions: that’s why we’re looking for driven talents who don’t just think along, but actively help shape the future. With us, you’ll take on responsibility from day one and join a team that combines technology with attitudes.
You won’t just have room to contribute and influence decisions - you’ll become part of an ambitious team that works passionately every day to further develop our AI platform and sustainably transform industrial procurement. That is our commitment. To support our continued growth, we're looking for a Technical Customer Success Manager (m/f/d) to support our customers in the manufacturing industry.
Ready to help make industry more efficient? Then we’re excited to meet you!
Your mission
- You act as the central point of contact for our existing customers, proactively supporting them from onboarding through implementation and successful product adoption
- You align goals, KPIs, and use cases with customers and ensure sustainable usage and adoption of the platform
- You translate customer requirements into concrete functional and process-related use cases
- You play a key role in customer retention by applying your domain expertise in a targeted way
- Acting as the interface between customers and internal teams, you pass on valuable feedback and ensure that technical and contractual matters are resolved quickly and efficiently
- By identifying opportunities and risks, you increase customer satisfaction and contribute to overall company success
Your profile
- You have studied Industrial Engineering, Mechanical Engineering, or Business Informatics, or completed an alternative qualification such as further training as a Mechanical Engineering Technician, Master Craftsman in Precision Mechanics, and/or Business Administrator
- You have experience with cost engineering tools, component cost calculations, sourcing processes, or PLM systems
- Ideally, you have knowledge of the SAP MM module (procurement)
- You possess very strong communication and facilitation skills
- You work in a structured, solution-oriented, and self-driven manner
- You communicate confidently in both German and English
What we offer
- Attractive compensation package with multiple components, including company pension scheme and training budget
- Discounts through Corporate Benefits – e.g., Business Bike, corporate fitness programs, BahnCard, and numerous partner offers
- Flexible working hours & remote work options – including the possibility of workations
- A growing company with drive and openness, where you have real creative freedom and the opportunity to take responsibility
- Open corporate culture with flat hierarchies – short decision-making paths, direct communication, and a respectful first-name (“you”) culture at all levels
- Strong team spirit fostered through regular team events, offsites, and shared activities outside the office
- Modern workplace with good transport connections, high-quality equipment, and free beverages and snacks