Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line. Responsibilities: Resolves day-to-day problems and executes deliverables within the business unit Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines Manages team workload and provides oversight and direction to team Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities Maintains internal, operational, and financial controls and works within risk appetite of the business unit Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines. LOB Position Summary The Sr Operations Team Lead will support Document Execution within Mortgage Default & Subservicing Oversight (MDSO), providing operational leadership across workflows supporting default mortgage documentation. Document Execution supports the generation of financial data and the signing and notarization of legal documents within default mortgage. This role will provide operational oversight and work coordination, support timely execution against established deadlines, research and resolve complex operational issues and exceptions, reinforce adherence to procedures and controls, provide guidance to employees, and coordinate with business partners to resolve operational dependencies. Key Responsibilities Provide operational oversight and coordination of Document Execution activities to support timely and accurate completion of work and established deadlines. Identify, research, analyze, and resolve complex operational issues and exceptions using Document Execution and default servicing knowledge. Provide guidance and technical support to employees regarding complex or non-routine work, procedures, exceptions, and operational requirements. Monitor workflow execution, priorities, aging, and escalations; identify matters requiring intervention and coordinate appropriate follow-up. Ensure adherence to established procedures, controls, documentation requirements, and operational execution standards. Review exception requests and determine appropriate operational handling within established authority, referring more complex matters to senior management as appropriate. Identify recurring operational issues and workflow gaps and support solutions designed to improve consistency, efficiency, and execution. Support Procedure Content Validation, procedure reviews, updates, and implementation of operational or regulatory changes affecting Document Execution. Support testing, validation, remediation, and implementation activities associated with process, workflow, or technology changes. Coordinate with internal business partners to research and resolve documentation issues, operational dependencies, and complex exceptions. Support audit, exam, risk, and control-related activities through operational research, documentation review, and issue follow-up. Provide coaching and knowledge sharing to strengthen teammate proficiency, process understanding, and execution consistency. Support leadership with operational reporting, business routines, issue identification, and escalation of material operational or execution concerns. Identify opportunities to standardize, simplify, automate, or improve operational workflows. Required Qualifications Must have current experience in Document Execution operations. Demonstrated experience identifying, researching, analyzing, and resolving complex operational issues and exceptions. Demonstrated ability to manage operational priorities, escalations, deadlines, and competing business needs. Demonstrated experience providing operational guidance, coaching, or technical support to employees. Experience working within established procedures, controls, and documentation requirements. Ability to identify issues requiring escalation and effectively communicate complex operational matters to leadership and business partners. Strong written and verbal communication skills. Demonstrated ability to collaborate across teams and business partners to coordinate work and resolve operational issues. Desired Qualifications Knowledge of default mortgage servicing and legal-document execution processes. Experience researching complex servicing, documentation, or operational exceptions. Experience supporting operational process, procedure, workflow, or technology changes. Experience supporting operational risk, control, audit/exam, testing, Experience reviewing operational data or reporting to identify trends, exceptions, or issues requiring additional follow-up. Experience identifying opportunities to standardize, simplify, automate, or improve operational workflows. Demonstrated ability to work across functions to resolve complex operational issues and support process execution. Skills: Leadership Development Performance Management Process Management Process Performance Management Talent Development Account Management Client Management Customer Service Management Relationship Building Business Operations Management Policies, Procedures, and Guidelines Risk Management Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

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