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Ghr

Charlotte, United States of America

Business Control Manager.

SALES & MARKETING
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. Team Specific Job Description: This role supports the AI Control Executive in shaping and implementing the CFO Organization’s AI Governance and Control Framework in accordance with enterprise policies. This role translates policy requirements into project plans and deliverables, coordinates internal workstreams, resolves issues, communicates with stakeholders, and reports progress to management. The successful candidate combines strong strategic planning with finance controls experience. They can translate new and emerging policy requirements into clear plans and deliverables while coordinating across diverse organizations and disciplines to support a sound AI control environment. The role oversees project planning, governance, risk management, governance forum facilitation, and executive communications while maintaining alignment with enterprise priorities and responsible AI use guidelines. Responsibilities: Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards Performs monitoring and testing of controls, identifying issues and control improvements for remediation Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts Manages the performance and productivity of team members that conduct quality inspection reviews Ensures timely execution of QA activities including control execution, case management, and results reporting Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting Team Specific Responsibilities: Provides leadership for compliance with AI governance, including Model Risk Management and Technology AI requirements. Collaborate with management to define CFO AI Strategy and tools. Assesses AI-related policy governance and control requirements and develops remediation plans for identified gaps. Supports AI workstreams across governance, controls, reporting, training, access management, and cross-policy compliance. Coaches and guides workstream owners as they organize and execute their work. Develops and maintains project plans and documentation Proactively identifies and manages program risks, key decisions, interdependencies, and change impacts across stakeholder groups. Partners with senior leaders across CFO, Technology, AI Governance, Model Risk Management, Change Management, and risk and control teams to set priorities, define success metrics, and deliver measurable business outcomes. Prepares materials for governance forums, steering committee meetings, and executive communications. Promotes continuous improvement, simplification, and adoption of best project management practices. Develops clear, timely stakeholder communications that reinforce responsible AI use. Required Qualifications: Delivered complex business change initiatives involving multiple stakeholders and dependencies, managing competing priorities with strong time management Demonstrated strong project management capabilities within dynamic and rapidly evolving environments Experience in governance, risk management, and executive reporting Knowledge of the CFO organization, finance processes and controls Working knowledge of AI, automation, digital tools, or emerging technology preferred; deep technical development experience is not required Experience interpreting enterprise policies and applicable laws, rules, and regulations, then translating them into effective, sustainable control processes Strong influencing and stakeholder management skills, with the ability to build alignment across business, technology, and control partners without formal authority Ability to balance strategic thinking with hands-on execution while maintaining momentum across multiple priorities Desired Qualifications: Strong written and verbal communication skills, including the ability to explain complex topics clearly to senior leaders and nontechnical audiences Curiosity, sound judgment, adaptability, and a practical mindset focused on responsible adoption and business value Skills: Controls Management Oral Communications Risk Management Stakeholder Management Strategy Planning and Development Continuous Improvement Drives Engagement Influence Strategic Thinking Talent Development Data and Trend Analysis Decision Making Monitoring, Surveillance, and Testing Problem Solving Quality Assurance Project Management Minimum Education Requirement: Bachelor's Degree Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544) Pay and benefits information Pay range $119,300.00 - $176,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice
Pay
Not stated
Where
Charlotte, United States of America
Work
Not stated
Type
Not stated
Posted
23 Oct, 2026
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