Company : Allegheny Health Network Job Description : GENERAL OVERVIEW Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls. ESSENTIAL RESPONSIBILITIES Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%) Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%) Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%) Enters data, using various systems, to communicate information to necessary personnel. (20%) Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%) Uses proper body mechanics. (10%) Performs other duties as assigned or required. QUALIFICATIONS Minimum Proficiency in the utilization of computer software. High degree of problem solving and decision making tools Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels Ability to maintain the highest measure of confidentiality Accurately performs accounting skills when dealing with money required Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.

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