What we need you for
- You will manage an existing client portfolio and serve as the primary point of contact for commercial and strategic collaboration
- You’ll build strong relationships with the relevant contacts and develop a deep understanding of their goals, challenges, and decision-making processes
- You’ll conduct regular client meetings, coordinate next steps, and follow up on agreed-upon actions. You’ll coordinate client requests with the relevant internal teams
- You’ll identify opportunities for additional products and services and work with the sales team to develop them into concrete proposals
- You keep track of contract terms and renewals and prepare for upcoming decisions well in advance with customers and internal contacts
- You’ll work closely with sales, project teams, product development, and support, and incorporate customer feedback in a targeted manner into the further development of our offerings
- You document customer contacts, agreements, and business opportunities in the CRM and maintain a current overview of the progress of your accounts at all times
Your profile
- You have a degree in business administration, health management, eHealth, or a comparable field. Alternatively, you have completed a business apprenticeship and have relevant professional experience
- You have experience in account management, sales, or serving business clients in the healthcare industry. Experience with software solutions that require detailed explanation is a plus
- You’re interested in digitalization and data usage in the healthcare sector and can quickly familiarize yourself with our products and our clients’ needs
- You communicate clearly and professionally, listen attentively, and can reconcile differing interests to reach a common solution
- You work independently and in a structured manner, set priorities, and reliably meet commitments and agreed-upon deadlines
- You combine a customer-focused approach with business acumen and recognize how to successfully develop customer relationships
- You are proficient in using CRM systems and common Office applications and communicate fluently in German and English