Position Summary
The Field Clinical Specialist engages with doctors, nurses, and staff to educate on our product, support procedures, and identify appropriate activities to further the business. This position will work collaboratively with the Territory Manager in their respective region. They are also responsible for conducting hands-on demonstrations and in-services, supporting new program launch efforts and assisting with regional teams in day-to-day activities that include trade-show attendance, identifying new business opportunities, and supporting medical education.
Responsibilities and Duties
Technical Support:
- Represent Recor Medical during cases to ensure customer and patient success with products and demonstrates expertise in troubleshooting techniques
- Supports procedures as directed by the Commercial Team
- Assists Territory Manager, as needed, when opening new accounts
- Assists in product demonstration and troubleshooting at medical education events
- Works with the Quality department to help track device-related clinical feedback and complaints
Educational Support:
- Educates and trains physicians and hospital personnel on technical matters related to our product by conducting and/or coordinating:
- One-on-One training sessions
- In-service education programs
- Seminars and/or outside symposium
- Collects and studies information about new and existing products and monitors competitor sales, prices, and products
- Provides clinical expertise/guidance to internal colleague
- Serves as an effective Recor Medical representative to physicians and supports staff regarding product
- Responds to customer needs and reports customer complaints regarding products and service by developing and/or working with other personnel
- Builds rapport with all pertinent account stakeholders, including physicians, nurses, technologists, and administrators
Your profile
- Preferred Medical/Nursing/Biomedical background (RN, BA/BS in related fields)
- Relevant working experience in renal denervation or similar and demonstrated Clinical Excellence or at least 2 years of clinical case support
- Medical Device support experience working in Cath-Lab and/or Operating Theater (preferably within Cardiology or Interventional radiology)
- Ability to quickly learn and understand technical information
- Competent and confident presenter and teacher of technical information related to devices, clinical protocols and applicable regulations to personnel in a clinical environment
- Possesses strong administrative skills to ensure all necessary paperwork associated with cases or follow-up, or associated with data collection is correct
- Excellent analytical, problem-solving and trouble-shooting skills
- Ability to communicate, collaborate and build relationships with people across all levels and from diverse backgrounds
- Fluent in French and English language is required, any other European languages is an asset
- Proficiency with standard corporate software applications, including MS Office and other systems
- Open to travel up to 50% of the time to various locations, sometimes on short notice
About us
At Recor Medical, we are pioneering Ultrasound Renal Denervation (uRDN) therapy to treat hypertension, the leading cardiovascular risk factor in the world. With our Paradise™ uRDN System, we’re on a mission to provide the millions of people who suffer from hypertension with a non-drug and minimally invasive option to lower their blood pressure. Join us on our journey and make a meaningful impact on the lives of people around the globe.