About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Job Profile Summary Serves as the senior subject matter expert for Payments Client Services, providing strategic leadership and advanced expertise across payment investigations, correspondent banking, SWIFT messaging, and institutional client servicing. Acts as the highest escalation point for clients pertaining to complex payment matters and partners with leadership to drive service improvements, operational efficiency, risk mitigation, and client experience initiatives. Major Duties Serve as the senior escalation point for the most complex, high-risk, and time-sensitive payment investigations and client issues. Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments. Lead resolution of complex cross-border payment investigations by partnering with Operations, Product, Technology, Risk, Compliance, and Sanctions teams. Establish servicing standards, operating procedures, governance frameworks, and best practices for the Payments Client Services function. Analyze client servicing trends and recommend strategic improvements to enhance client experience, operational effectiveness, and risk management. Lead client service reviews, executive client discussions, and remediation efforts relating to payment servicing concerns. Drive strategic projects, operational enhancements, regulatory initiatives, and payment modernization efforts. Provide leadership, coaching, and technical guidance to Client Payment Liaison Consultants and Sr. Consultants along with building procedures and structure for Global Banking. Maintain expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies. Skills Expert knowledge of: Payment investigations and exception processing Payment operations and market infrastructure Compliance, sanctions, and regulatory considerations SWIFT MT and ISO 20022 messaging Excellent client relationship management, presentation, and communication skills. Strong project leadership and stakeholder management experience. Strong strategic thinking, analytical, and problem-solving capabilities. Experience 10+ years of experience in payments, treasury services, correspondent banking, institutional banking, or client servicing. Extensive experience handling complex payment investigations and advising institutional clients. Proven track record driving strategic initiatives, process improvements, and service enhancements. Recognized subject matter expert with experience influencing business outcomes and leading cross-functional initiatives. #LI-MG1 #Hybrid Salary Range: 118,450.00 - 160,000.00 Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Work Authorization Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with. Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies. Terms and Conditions Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Canada EEO STATEMENT Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. USA EEO STATEMENT It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)

Client Servicing Payments, Global Banking.

more at Ntrs.

Senior Personal Banker

AML Consultant, Compliance

Senior HRIS Consultant, Workday

similar roles.

Sterile Compounding Pharmacist (Nashville, TN)

Prior Authorization Pharmacist (TN Licensed - REMOTE)

Youth Care Specialist

Program Facilitator & Housing Support Worker (NEOMA)

Project Manager

General Applicant