Assignment description
We are searching for a German-speaking Sales Administration Officer to join our clients team supporting a European customer base. The responsibility of the team is to handle all the administrative tasks for the spare part orders, from initial contact with the customer to coordination and follow-up of transportation to the customer’s destination.
As a Sales Admin Officer, you will be a key player in the organization and driving customer satisfaction in a direction that aims to increase service, performance & quality. To be successful in this position you need to be a good communicator and have an excellent command of English both written and verbal. You are also fluent in german and can service and support the german-speaking customer base in a professional manner, verbally and in writing. Knowledge of the logistics area and IT is an advantage but not a requirement.
Key areas of responsibility for the Sales Administration Officer:
Be the front-line operator in one or more languages (~75% of work)
Main point of contact for customers & market companies for parts orders and inquiries.
Respond to incoming orders and queries per phone and e-mail, utilizing a network of colleagues & external partners for support
Execute order administration tasks in SAP and other internal tools & systems.
Follow-up on orders, service level agreements and other key measurements.
Assure that transport to each customer is done in the right time, and at the lowest cost.
Work in close cooperation with the European market companies & internal departments
Be the second-line operator in one or more of the following areas (~25% of work)
Issue purchase orders and follow up on deliveries from suppliers
Preventive housekeeping of pending orders via our IT systems and reporting tools
Participate in Daily Management and other activities to constantly improve the operation
Responsible for driving and maintaining our Quality Management System (QMS)
As a person, you are service-minded, result-oriented, and can easily and on a detailed level understand work instructions, work processes, and administrative tools. Communication has to be proactive, fast, and accurate. You will work independently and together with others towards set goals. You have excellent communication and networking skills, customer service being your leading star. You have the ability to take initiative and drive for changes. You are a team player and enjoy co-operating with others to solve the work tasks in the most efficient way.
A language test might be applied by the client prior to interviews.
Start date: ASAP
End date: 2023.09.29, with possibility to extend.
Equipment: Basic phone and laptop will be provided by the client.
Location: Lund, remote work is not possible for this assignment.
On-boarding info: A drug test needs to be performed before assignment starts
Language:
German - Native
English - Advanced