Primary purpose of the role
- To improve the company’s ageing profile and DSO status through focussed and consistently applied collection practises.
- Optimise cash inflows and resolution of invoice queries/disputes, carrying out the collection of accounts receivable and monitor accounts receivable until they are cleared.
Your role in our mission:
- Carry out reminder actions (telephone, dunning letters, etc.) according to weekly objectives and maintains accurate and up to date customer details and account records for the allocated portfolio of customer.
- Effective use of Oracle Advanced Collection Module and other tools available to ensure prompt and efficient resolution of invoice queries and disputes which lead to payments being received in a timely manner.
- Work with the Credit Control Team Leader on more complex disputes which may lead to escalation to the Disputes Resolution Team.
- Successful achievement of all cash collection, invoice query and other targets set by the Credit Manager.
- Provision of all required data for daily, monthly, internal and external reporting requirements to Credit Manager as per timetable agreed.
- To build and maintain effective and productive relationships with internal and external customers.
- To identify opportunities for continuous process improvement and work with Credit Manager to implement new processes and procedures.
- Be a flexible member of the team & support other members of the department with their work activities when required.
Valued skills and experience:
- Advanced French language
- Upper-intermediate/ Advanced English language
- Good command of standard and company IT tools.
- Good Knowledge of dunning process.
- Excellent written and verbal skills, with a professional telephone manner.
- Analyse with rigor the customer ledger, including over several periods.
- Know the group rules for provisions in order to target reminder actions.
- Good organisational and time management skills with the ability to deal with multiple demands on time and resource.
- Proven track record in chasing historical debt and resolving problem debt in a timely manner.
- Collection and management of Commercial or Corporate level customer accounts.