Job Purpose
To supervise and coordinate the daily operations of the Uniform and Linen Room, ensuring that all hotel uniforms, linen, and related items are properly received, issued, collected, sorted, stored, inspected, and maintained in accordance with hotel standards. To ensure adequate availability of clean uniforms and linen for all departments, maintain accurate inventory records, control losses and operational costs, and uphold hygiene, safety, and service quality standards.
Primary Responsibilities
1. Daily Operations and Team Supervision
2. Uniform Management and Issuing
3. Linen Control and Inventory Management
4. Quality Control and Hygiene Standards
5. Cost Control and Loss Prevention
6. Communication and Interdepartmental Coordination
7. Compliance, Reporting, and Continuous Improvement
Minimum: Lower Secondary School Certificate (Grade 9 / Matthayom 3) or equivalent.
Minimum 2 years of relevant experience in Uniform and Linen operations, preferably in a hotel or resort.
Previous experience as a Uniform & Linen Attendant or in a similar operational position is required.
Previous supervisory experience is an advantage.
Knowledge and Skills
Knowledge of uniform and linen handling, issuing, collection, storage, and inventory control.
Understanding of laundry quality standards, fabric care, stain identification, and basic garment inspection.
Basic computer skills, including Microsoft Excel and inventory recordkeeping.
Good organizational, communication, coordination, and problem-solving skills.
Ability to supervise, train, and motivate team members.
Strong attention to detail, honesty, accountability, and cost-consciousness.
Ability to work under pressure and respond to changing operational requirements.
Personal Attributes
Service-minded, responsible, and well-organized.
Reliable, disciplined, and able to maintain confidentiality where required.
Proactive in identifying problems and recommending practical solutions.
Able to work collaboratively with colleagues across all hotel departments.