- Team Leadership: Supervise and lead the security team, ensuring all security personnel are well-trained, follow procedures, and perform their duties to the highest standard.
- Security Operations: Oversee the daily operations of security systems, including surveillance, access control, and alarm systems, to ensure the safety and security of the property.
- Incident Management: Respond quickly and effectively to security incidents, emergencies, or disturbances. Investigate and document incidents, preparing reports and taking appropriate follow-up action.
- Monitoring & Surveillance: Monitor CCTV systems, alarm systems, and conduct regular patrols to detect any potential security risks or breaches.
- Guest and Staff Safety: Maintain a visible presence on the property to ensure the safety and well-being of guests and staff. Provide assistance and guidance to both employees and guests when needed.
- Emergency Response: Lead emergency response procedures during evacuations, first-aid events, and fire drills, ensuring that all staff and guests adhere to safety protocols.
- Training & Development: Provide on-the-job training and guidance to security personnel to ensure they remain updated on procedures, emergency protocols, and best security practices.
- Incident Reporting: Maintain accurate logs of all security-related incidents, suspicious activities, and accidents, and prepare regular reports for management.
- Collaboration with Departments: Work closely with other departments such as housekeeping, maintenance, and front desk to ensure the security of all areas, particularly high-risk zones and special events.
- Security Systems Maintenance: Ensure that all security systems (CCTV, access control, alarms) are functioning properly, and report any malfunctions to the appropriate department for repair.
- Compliance with Security Procedures: Ensure the property complies with all relevant local security laws and regulations, company policies, and industry best practices.
- Education: High School diploma or equivalent; further qualifications in security management or related fields are a plus.
- Experience: Minimum of 3-5 years of experience in security, with at least 2 years in a supervisory role, preferably within the hospitality or luxury industry.
- Leadership Skills: Proven experience in leading and managing a security team, ensuring high performance and adherence to security protocols.
- Crisis Management: Ability to handle security crises with professionalism and calm, leading the team effectively during emergencies.
- Knowledge of Security Systems: Strong working knowledge of CCTV, access control systems, alarm systems, and general security procedures.
- Communication Skills: Excellent verbal and written communication skills, with the ability to create reports, communicate effectively with team members, and interact with guests and employees.
- Attention to Detail: A sharp eye for detecting security risks and potential hazards, along with a strong focus on following up on every security concern.
- Problem-Solving Skills: Excellent ability to analyze security situations, make quick decisions, and implement effective solutions.
- Physical Stamina: Ability to remain active, patrol large areas, and respond to security issues in physically demanding conditions.
- Customer Service Orientation: A professional, approachable, and courteous demeanor when interacting with guests and staff.
- Technology Proficiency: Competent in the use of security technologies and basic office software (Word, Excel, etc.).