Closing Date for Application: Wednesday 04/11/2026 At Genuit Group, we are focused on creating a more sustainable built environment. This means increasing resilience as buildings adapt to the challenges of climate change, while also reducing the impact the built environment has on the environment. As a growing FTSE 250 business with global ambitions, Genuit offers the opportunity to work across multiple construction sectors within the Group and be part of shaping the future direction of the organisation. We're looking for a Service Desk Analyst to join the Genuit Group Service Desk team, providing first-line technical support and helping colleagues stay productive through the effective resolution of IT issues and service requests. As the primary point of contact for technical support, you'll play a key role in diagnosing and resolving hardware, software and application issues, ensuring service levels are maintained and users receive a high-quality support experience. What You'll Be Doing Act as the first point of contact for IT incidents, queries and service requests Log, categorise and manage tickets accurately within service management systems Diagnose and resolve technical issues, escalating where appropriate Provide support and guidance on applications, hardware, systems and security best practices Fulfil service requests within agreed service levels and timelines Assist with problem management activities, identifying trends and contributing to long-term solutions Configure, deploy and maintain desktop, laptop, mobile and printer devices Support software installation, licensing, updates and troubleshooting Contribute to knowledge articles, documentation and continuous service improvement initiatives What We're Looking For Experience in an IT Service Desk or technical support environment Strong troubleshooting and problem-solving skills Knowledge of Microsoft Windows desktop operating systems Experience with Microsoft 365, SharePoint and Exchange/mailbox administration Basic Active Directory knowledge, including user administration and permissions management Understanding of hardware support, software deployment and device configuration Familiarity with ITSM, ticketing and knowledge management systems Strong communication and customer service skills Ability to work independently and manage competing priorities Our Benefits Entitled to 25 days holiday Holiday purchase scheme Life Assurance x3 of annual salary Pension contribution matched up to 8% Save as you earn Genuit Sharesave scheme Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale. Here at Genuit we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. Our people are central to us which is why we’re passionate about building a culture of trust and innovation. We operate a decentralised business model where each Genuit Business attracts, nurtures, and retains local talent, becoming experts in their field. It is our people who will ensure that our success is sustainable, supporting each other and being flexible and responsive to the demands of our customers and the marketplace. If you are ready to explore our vacancies further, get scrolling! The 'Search for Jobs' page shows you all our current roles, each providing an opportunity to develop your career in an organisation that, through innovative products and technology and a clear customer focus, has set its sights on being at the forefront of the Construction Industry.

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