Job Title Aligned Account Specialist Position Overview We are seeking a highly motivated and dedicated Aligned Account Specialist to manage and nurture relationships with our elite accounts, ensuring the seamless delivery of residential flooring solutions. This position requires a dynamic individual who excels in managing high-demand, high-maintenance accounts including truckloads and LTL shipments. As a key player in our Customer Care Team, responsibilities include overseeing accounts from order entry to delivery while cultivating lasting partnerships and driving exceptional customer satisfaction. Key Responsibilities: Cultivate Strategic Relationships: Build and maintain professional relationships with key contacts in a specified geography ensuring long-term business success. Collaborate Across Teams: Partner with departments including inventory management, manufacturing, distribution, sales and internal groups to make informed decisions that benefit both the customer and Shaw. Deliver Exceptional Service: Exhibit a proactive service mindset by going above and beyond customer expectations and addressing their needs in a timely and efficient manner. Customer Engagement: Actively listen to customer needs and translate them into actionable solutions. Fostering trust and satisfaction between the customer, the Aligned Account Specialist, and Shaw. Team Collaboration and Support: Work closely with team members to maintain consistency in service delivery during both short-term and long-term absence. Provide backup support for other accounts when necessary. End-to-End Account Management: Take full responsibility for managing day to day business activities for assigned accounts across multiple product types and categories. Align with Company Vales: Embrace Shaw’s core values of Honesty, Integrity, and passion in all customer interaction. Achieve Performance Goals: Strive to meet or exceed departmental performance metrics to ensure customer satisfaction and operational success. Key Competencies: Manage Work Initiate Action Continuous Improvement Collaborate Position Requirements Education: High School Diploma or GED required. Experience: A minimum of three to five years of experience in a customer service environment is required. Technical Proficiency: Demonstrated proficiency in Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, Teams, and related tools. Ability to effectively manage email, calendars, spreadsheets, documents, and presentations is required. Communication Skills: Required: Excellent written and verbal communication skills, with the ability to use proper grammar, complete sentences, and professional business communication in all interactions. Professionalism: Must demonstrate a strong work ethic and sound work habits, including dependability, punctuality, accountability, and the ability to work effectively with others. Organization and Prioritization: Ability to manage multiple tasks simultaneously while effectively prioritizing customer needs in a fast-paced environment. Preferred Skills and Qualifications Experience with Shaw Online Live Order Entry and Order Modification. Experience using Salesforce, Tableau, and Power BI. Experience supporting high-volume, high-maintenance customer accounts in a fast-paced environment. Knowledge of transportation, logistics, truckload (TL), and less-than-truckload (LTL) shipping processes. Experience working with manufacturing, supply chain, inventory management, or distribution operations. Strong problem-solving and decision-making skills with a focus on customer satisfaction and business outcomes. Proven ability to manage multiple priorities, deadlines, and competing customer demands. Strong analytical skills with the ability to interpret data and identify opportunities for process improvement. Experience resolving escalated customer issues and providing proactive customer communication. Ability to adapt to changing priorities and work independently in a remote environment. Remote Work Requirements: For associates working remotely, the following are required: Reliable Internet Connection: Must have a high-speed, wired internet connection (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions. Workspace Setup: A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment. Availability: Remote employees must be available to work during inclement weather, emergencies, and be open to mandatory overtime or schedule adjustments as needed. Location: Remote Hourly Grade: P17 Shift Hours: 8:00am-5:00pm EST Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. A history of success, a future of possibility Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business. Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn more Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn more Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn more We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More Not quite ready to take the leap? Click here to leave your details so our recruiters can more easily match you to emerging opportunities.

Aligned Account Specialist.

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