ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Daily Operations
- Plan daily workflow and assignments.
- Monitor productivity and 40-chart target.
- Manage coverage, pending tasks, and workload.
Quality Management
- Audit scribe documentation for accuracy and completeness.
- Track quality trends and provide weekly reports.
Coaching & Development
- Conduct coaching and performance reviews.
- Create improvement plans and apply feedback.
Reporting
- Prepare weekly production and issue reports.
- Provide leadership updates.
Training & Support
- Train and onboard new scribes.
- Provide ongoing support, feedback, and escalation.
Scribing
- Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
- Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
- Collaborate with team members and other departments to improve overall customer experience
Requirements
- Must be a graduate of any medical course
- With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
- Must have 2 years of Medical Scribes experience (Live Scribing)
- With experience in ECW
- Averaging 50-60 WPM
- Excellent verbal and written English skills
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives