Primary Responsibilities
- Ensure client satisfaction by establishing and adhering to policies and procedures related to Operations and the company, with a focus on enhancing client experience and service delivery.
- Foster effective communication among all staff levels to promote a collaborative environment and a culture of engagement and teamwork.
- Address and resolve client needs promptly and comprehensively, proactively identifying opportunities for service improvement and initiating corrective action when necessary.
- Represent Operations with external stakeholders, including client auditors, maintaining positive relationships and open dialogue to ensure alignment with client expectations.
- Manage the implementation process of new clients, collaborating with cross-functional teams to ensure a smooth transition and efficient set-up within Operations while also fostering positive client experiences.
- Assist senior management in policy development and the implementation of internal controls, with particular emphasis on promoting staff engagement and empowerment.
- Review financial reporting/NAV packages for accuracy, adherence to controls, and timeliness, providing insights and recommendations for improvement as needed.
- Research and resolve accounting and tax issues, providing expert guidance and support to internal stakeholders and clients as required.
- Stay informed of regulatory requirements and liaise with the local regulator as necessary to ensure compliance,
- Assist and drive staff engagement initiatives.
- Conduct employee appraisals in line with the company's performance management tools, providing constructive feedback and support for professional development while fostering a culture of employee engagement and growth.
- Ensure adherence to and actively participate in the annual SOC Type II audit process but gathering evidence, working with the auditors and participating in the internal audit function.
- Represent the company at networking events, as needed, and be able to represent the Operations process articulately with prospective clients.
Qualifications Required:
- A professional accounting qualification
- Minimum 15 years of experience working in fund administration, specifically with exposure to financial markets/institutions, debt funds, hedge funds or private equity vehicles
- Minimum of five (5) years of experience managing a team of 10 or more, both in-person and remote.
- Strong knowledge of investment accounting and technical knowledge of alternative investments, fund accounting and the preparation of financial statements
- Paxus and/or Investran experience preferred
- Detailed knowledge and understanding of regulatory matters including Anti-Money
Laundering/Anti-Terrorist Financing and other regulatory reporting
- Strong computer skills and effective communication skills, both verbal and written
- The willingness to work overtime and public holidays when required
- Based in Atlanta, GA or Kitchener, Ontario