We are currently seeking two Associate positions to provide night shift support aligned to the US time zone. This role is responsible for delivering high-quality transfer agency services, ensuring accurate transaction processing, investor onboarding support, and exceptional client service.
We are also seeking one Associate to work the standard working hours of 9am - 6pm.
Primary Responsibilities:
- Act as a point of contact for Clients and Investors as it relates to transfer agency matters.
- Responsible for processing investor transactions such as subscriptions, redemptions and transfers for your client’s book.
- Review of due diligence documents and liaise with investors/clients for missing KYC and work in conjunction with our KYC team on your client book at investment stage.
- Ensure accurate and timely processing of shareholder trades.
- Ensure release of trade confirmations, contract notes and account statements by agreed deadline.
- Maintain of shareholder files and investor records.
- Be Client focused and strive to provide excellence in the service to Investors, internal and external Clients.
- Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled.
- Ability to prioritize multiple tasks by utilizing effective time management skills.
Qualifications Required:
- Experience in Transfer Agency or Fund Administration operations role is preferred but not essential.
- Excellent communication skills and a truly client servicing mindset.
- Excellent attention to detail.
- Good interpersonal skills and sense of teamwork Committed to self-improvement.
- Ability to work autonomously and remain calm under high pressure.
- Ability to deliver within agreed deadlines.
- Proficient with suite of Microsoft Office applications (Word, Excel, Access)
- Fluent in English, fluency in any other language would be advantageous.