Partner Account Manager
Job Description
The Partner Account Manager is responsible for developing and executing outreach and marketing strategies aligned with public utility goals while managing relationships with subcontractor partners, the company, and its clients. This role oversees subcontractor onboarding and ongoing engagement, helping ensure partners understand program requirements, expectations, and performance standards.
The Partner Account Manager also increases program awareness and participation across residential customer segments, builds strong relationships with community stakeholders and partner agencies, and drives customer satisfaction and engagement.
Duties & Responsibilities
- Develop and execute outreach and marketing strategies to meet client KPIs and program goals.
- Manage the subcontractor onboarding process, ensuring required documentation, program requirements, training, and expectations are completed and communicated.
- Serve as the primary liaison between subcontractors, the company, and the client to maintain strong working relationships and address questions, concerns, and performance issues.
- Maintain ongoing subcontractor engagement and monitor partner performance, compliance, and adherence to client and program expectations.
- Coordinate promotions, events, and community outreach to increase program participation.
- Track and analyze performance metrics, identify gaps, and recommend improvements.
- Collaborate with marketing and internal teams on messaging, materials, and customer satisfaction initiatives.
- Build and maintain partnerships with subcontractors, community stakeholders, partner agencies, and clients.
- Prospect and qualify program participants; conduct site eligibility audits.
- Manage lead tracking, weekly reporting, subcontractor updates, and client communications.
- Support management and cross-functional teams to meet company and client benchmarks.
Minimum Requirements
- Bachelor’s degree in Marketing, Communications, Business, or related field, or equivalent experience.
- Proven experience in partner/account management, outreach, marketing, program promotion, or contractor/vendor relationship management.
- Ability to manage onboarding processes, documentation, partner expectations, and ongoing business relationships.
- Strong organizational, project management, and multitasking skills with the ability to meet deadlines.
- Self-motivated, adaptable, and able to work independently or in cross-functional teams.
- Analytical and solution-oriented mindset with the ability to anticipate and resolve challenges.
- Proficient in Microsoft Office, including intermediate Excel skills.
- Excellent written and verbal communication skills, including the ability to communicate effectively with subcontractors, clients, and internal leadership.
- Willingness and ability to travel as needed.
Preferred Qualifications
- 5+ years of experience in account/partner management, community outreach, marketing, communications, contractor management, or a related field.
- Experience onboarding and managing subcontractors, contractors, vendors, or external business partners.
- Supervisory or team leadership experience.
- Knowledge of the weatherization, energy efficiency, or public utility industry.
- Experience working within client-driven programs with established KPIs, compliance requirements, and service expectations.