Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV). Job Summary We are currently seeking a Technical Sales & Support Specialist who has demonstrated technical skills and sales ability, enjoys working in a fast-paced environment and is looking to establish long-term career growth. This position requires superior customer support skill that includes empathy and urgency as well as an aptitude to troubleshoot a variety of hardware and programming issues. Key Responsibilities Develops and maintains strong client relationships with Original Equipment Manufacturers (OEM’s), customers and distributors Develops and maintains comprehensive technical knowledge of all BASE products, applications, features, advantages and benefits. Keeps up with internal and external training and development Responsible for selling and supporting BASE Engineering products to new and existing clients Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future Understand and comply with regulations regarding Hazardous Environments to ensure a safe and healthy work environment for our customers Expand market awareness of our products and our industry experience by communicating features and benefits of our products and systems effectively Work with the engineering team to ensure customer project requirements are met Resolve incoming Customer escalations through effective communication and escalate urgent issues to appropriate team as necessary Maintain records of customer communications and contact information as required Contribute to knowledge systems to enhance solutions provided to customers Qualifications Post-secondary education experience in Electrical, Mechanical, or IT field or equivalent experience would be considered an asset Excellent comprehension with the ability to understand, describe and/or discuss problems of a technical nature Contribute to knowledge systems to enhance solutions provided to customers Strong oral and written communication skills in English Experience with Salesforce and Microsoft Teams would be considered an asset Proven excellence in customer service skills Represent BASE in a Professional and Ethical manner Ability to multitask effectively with attention to detail Knowledge of Microsoft 365 including Outlook, Excel, and PowerPoint All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site. We Are Dover Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible. Please be aware of internet job posting fraud as you apply for jobs. Fraudulent parties posing as Dover employees, recruiters, or other agents, may seek to engage with job seekers to steal personal information. These unauthorized parties may use Dover and our affiliated companies’ name and logo to post jobs, engage with job seekers via email, instant messaging, or text, and may even extend job offers electronically. At Dover, we do not ask for personal financial information during phone, in-person, or video interviews, nor do we make offers of employment without first undergoing a thorough recruiting process. We will not ask candidates or new hires to purchase computer equipment for their work requirements. We also will not request a fee to be considered for a job, including any immigration fees. The Federal Trade Commission and the United States consumer protection agency have published resources for detecting job scams. If you have concerns related to these issues, please consider the following actions: 1) File a report with your local police department; 2) File a complaint with the Internet Crime Complaint Center; and/or 3) File a complaint with the U.S. Federal Trade Commission.

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