The purpose of this role is to deliver improved and consistent customer service through the planning and execution of shopping programmes, the safe collection and transportation of products and samples, and the provision of administrative and operational support within the Service Centre, including sample receipt, registration and accessioning activities.
This is a full time role working Monday to Friday - Monday, Tuesday, Thursday and Friday 09:00 - 17:15 and 09:00 - 17:30 on Wednesdays.
- To collect products / samples from customers, supermarkets in a timely, efficient and customer friendly manner.
- Ensure that all customer products / samples are correctly identified, handled, stored and transported under suitable conditions and at the appropriate temperature maintaining sample integrity and preventing contamination or cross-contamination.
- Plan and organise daily shopping activities to ensure the efficient completion of shopping programmes, maximise productivity while undertaking retailer visits and ensure the timely return of samples to the laboratory.
- Identify and escalate any unavailable, discontinued or substituted products that may impact customer shopping programmes.
- Responsible for returning of products / samples, sorting them and ensuring that the correct information is recorded onto LIMS system for samples that are to be analysed within Eurofins network of Laboratories.
- Undertake general administration duties including photocopying, data entry etc.
- To be accountable for customer satisfaction, notably through ensuring good reporting turnaround times and a rapid follow up of customer communications.
- Be aware of, and communicate to managers, any issues that might affect customers.
- Assist with sample disposal and general cleaning and maintenance.
- Cross-train in sample receipt, sample registration and sample accessioning activities to provide operational support in these areas.
- Export system generated shopping lists to Excel prior to scheduled shopping activities, ensuring the most up to date shopping schedule is used.
- Maintain segregation of samples and products throughout collection, transport, storage and registration activities to preserve sample integrity and traceability.
- Responsible for handling customer enquiries as appropriate via telephone and e-mail.
- Participate in the training programme, undergoing further training as required and participating in schemes to ensure on-going competence
- Additional duties as required to fulfil the requirements and demands of the Service Centre.
- To maintain the company vehicle at a suitable standard including cleanliness, appearance, tyres, oil and overall maintenance. Any problems with the vehicle should be notified to management immediately.
- It is the responsibility of this person to drive within all legal requirements and any endorsements received outside the legal requirements will be the responsibility of the driver themselves.
- A clean driving license with no previous endorsements is preferred.
- Proficient on Microsoft Office programmes.
- Excellent communication skills both verbal and written.
- A pleasant and friendly disposition.
- Self-motivated and professional team player.
- Excellent attention to detail.
- Ability to multi-task, prioritize, organise and co-ordinate your own workload.
As a Eurofins employee you will benefit from:
- On successful completion of probation – Healthcare will be covered by company.
- Pension contribution on commencement of employment – 2% [employer / employee contribution] and once probation is passed employee can increase contribution to 5% [er/ee]
- Discretionary Annual Performance related bonus, based on employee and company performance.
- Annual leave days 22 days.
- Service days accrued based on service
- Life Assurance from Day one of employment
- Educational assistance policy
- Income Protection
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.