Reports To: Multi-Unit Studio Manager/District Manager
What You’ll Do
Lead and Inspire Your Team
- Create a positive, energetic, and results-driven studio culture.
- Coach and develop team members to reach their goals and deliver their best work.
- Set clear expectations and provide real-time feedback, recognition, and support.
- Lead the recruiting, onboarding, training, and development of your studio team.
- Celebrate team wins while creating accountability and addressing performance opportunities.
Drive Studio Success
- Lead your studio in achieving revenue, conversion, productivity, and profitability goals.
- Track key performance indicators, identify opportunities, and turn insights into action.
- Coach the team to improve package and membership conversion, trial conversion, rebooking, reviews, OSAT scores, and room utilization.
- Manage labor, inventory, productivity, and expenses responsibly.
- Support promotions, client outreach, and grassroots marketing efforts that increase awareness and studio growth.
Create an Exceptional Client Experience
- Ensure every client receives a welcoming, seamless, and elevated Sev Skin Experience.
- Inspire reception and provider teams to deliver exceptional service from arrival through checkout.
- Reinforce clinical protocols, service standards, and high-quality treatment outcomes.
- Use client feedback to celebrate success and identify opportunities to improve.
- Resolve escalated client concerns with professionalism, care, and urgency.
Keep the Studio Running Smoothly
- Oversee daily studio operations and maintain an average room utilization rate above 90%.
- Manage schedules and staffing to ensure strong coverage and an efficient client experience.
- Maintain compliance with operational procedures, safety protocols, clinical requirements, and brand standards.
- Oversee inventory, ordering, equipment care, and cost controls.
- Ensure the studio is always clean, organized, compliant, and ready to welcome clients.
What You Bring
- Leadership or management experience in a sales-driven, client-focused environment.
- A track record of coaching teams and achieving measurable business results.
- Strong sales, business, and financial instincts.
- Excellent communication, organization, and problem-solving skills.
- Confidence using performance data to make decisions and improve results.
- A client-first mindset and genuine passion for developing people.
- Experience in aesthetics, beauty, wellness, retail, hospitality, or another service-based industry is a plus.
Schedule and Availability
This is a full-time, on-site leadership role requiring flexibility based on studio and business needs.
- Ability to work on-site up to five days per week.
- In-studio presence every Friday and at least every other Saturday.
- Sunday availability when the studio is open; Sundays do not replace the every-other-Saturday requirement.
- Evening, weekend, and holiday availability based on business needs.
- Additional coverage during peak periods or based on staffing and client demand.
Why Sev Skin?
Eligible full-time employees may participate in Sev Skin’s benefits programs, including:
- Medical, dental, and vision insurance
- Employer-paid basic life and AD&D insurance
- Employee Assistance Program
- 401(k) retirement savings plan
- Paid Time Off and paid sick leave
- Paid holidays for eligible positions
- Employee discounts on Sev Skin services and products
- Professional development and career growth opportunities
Benefit eligibility and plan details are governed by applicable plan documents and company policies.
Ready to Grow With Us?
If you’re excited to build a high-performing team, create outstanding client experiences, and make a meaningful impact on your studio’s success, we’d love to meet you. Apply today and take the next step in your leadership journey with Sev Skin!
Equal Opportunity Employer
Sev Skin provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.
Base salary: $60,000 - $62,000 plus potential for a monthly bonus in addition to base salary
Ready to Lead, Grow, and Make an Impact?
Sev Skin is growing nationwide, and we’re looking for passionate leaders to grow with us!
As a Studio Manager, you’ll have the opportunity to build an incredible team, create memorable client experiences, and directly influence the success of your studio. You’ll coach and develop future leaders, celebrate wins, and bring the Sev Skin Experience to life every day.
With more than 70 studios nationwide and continued growth ahead, this is an exciting opportunity to build your career with a fast-growing brand.