100% remote · Full-time (40 hrs/week) · Pacific Time hours
Progressive Automations builds linear actuators and motion systems for everyone from weekend hobbyists to large OEM partners. We've been at it for over a decade and we're growing fast.
We're hiring an engineer who genuinely likes helping people figure things out. You'll be the person customers reach when an actuator isn't behaving, a control board is wired wrong, or they're not sure which product fits their build. You'll also field plenty of general questions — order status, specs, "which one do I need?" Some questions are simple, some are genuinely interesting engineering puzzles, and you'll handle the full range.
What you'll actually do
- Answer both technical problems and general inquiries — troubleshooting, specs, order questions, and "which product is right for me?" — over tickets, email, chat, and phone calls
- Diagnose issues with actuators, control systems, DC motors, and wiring — and explain the fix in plain language
- Make sure customers end up with everything they need to succeed — asking the right questions ("How are you controlling this?", "Do you have a power supply for that?") so they're not missing a piece
- Flag bad datasheets, broken website info, and recurring product issues so we can fix them at the source
- Hit our response-time targets without making customers feel rushed
You'll report to and learn from our B2C Technical Lead, so you're not figuring it out alone.
What you need
- A diploma or degree in Electronics, Mechanical, or Mechatronics Engineering (or equivalent experience)
- Comfort reading wiring diagrams and reasoning about how mechanical/electrical systems actually work
- English at C1 level or higher — this role is conducted 100% in English, in writing and on the phone. You can explain a technical concept to a non-technical person clearly and without condescending, and hold a fluent phone conversation with a frustrated customer.
- The patience to de-escalate a frustrated customer and the honesty to say "let me find out" when you don't know
- Solid organization and the ability to juggle a busy queue
- Typing speed of at least 50 wpm
- Availability during Pacific Time business hours
Nice to have (not dealbreakers)
- Hands-on experience with linear motion, actuators, or DC motors
- Experience in technical support or client services
- Familiarity with HubSpot, NetSuite, or similar CRM/ERP tools
Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation. We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!