Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsible for supporting risk-based operational processes through the timely and accurate review, investigation, resolution, and escalation of alerts. The role applies established procedures and sound judgment to mitigate risk, maintain regulatory and policy compliance, deliver quality operational support, and identify opportunities to strengthen controls and process effectiveness. Perform alert reviews related to Account Closure Recommendation (ACR), Customer Identification Program (CIP), Customer Due Diligence (CDD), and TIN applied, ensuring adherence to regulatory and internal policy requirements Investigate and resolve alerts by conducting thorough research, analyzing client data, and documenting findings accurately Support completion of internal Quality Assurance (QA) reviews, ensuring consistency, accuracy, and compliance with established procedures Participate in ongoing review and enhancement of procedures, identifying opportunities to strengthen controls and improve efficiency Provide constructive feedback to peers and leadership on trends, risks, and process improvement opportunities Demonstrate the ability to think critically and proactively, identifying potential issues and recommending solutions beyond standard processes Collaborate with cross-functional partners to ensure timely resolution of alerts and alignment with operational priorities Maintain a strong focus on risk mitigation, client experience, and regulatory compliance in all aspects of work Processes routine/standard alerts (via applications and email) to appropriate front line unit (FLU) according to established procedures and prescribed processes. Daily responsibilities will cover the operations functional areas such as: Reviewing and Researching of Initial Alerts, Managing Alerts to Closure, Responding to Inquiries Provides quality, timely service and effective and efficient operations support for the assigned areas, internal business partners and/or external customers and clients. Job Required Qualifications 1+ year operational experience Minimum intermediate Excel and Word skills Strong written and oral communication skills Strong problem resolution and decision-making skills Attention to Detail and completeness for record retention is critical Highly motivated mindset Adapt to change in a highly regulated industry Collaborative mindset Analytical thinking Experience utilizing the following systems: Client Profile Finder Client Document online (CDOL) Bridge screens (KDI,DQS,KDR) DGUI Interact LexisNexis SharePoint Global Policy Source (GPS) Desired Skills: Bachelor's Degree or equivalent experience Microsoft Access skills Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range $25.00 - $31.87 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

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