The E-Commerce Fulfillment Associate is responsible for accurately picking, packing, and preparing customer orders for shipment in a fast-paced 3PL environment. This role plays a critical part in ensuring orders are fulfilled correctly, on time, and in alignment with quality and brand standards.
Key Responsibilities
Order Fulfillment
- Pick, pack, and prepare e-commerce orders according to established procedures
- Verify order accuracy including items, quantities, and customization requirements
- Prepare packages for shipment using appropriate materials and labeling
Quality Control
- Inspect products for defects, damages, or print errors prior to shipment
- Ensure packaging meets quality, branding, and carrier requirements
- Flag quality issues or discrepancies to leads or managers promptly
Inventory & Workflow Support
- Assist with inventory organization, restocking, and cycle counts as needed
- Maintain a clean, organized, and safe work area
- Support workflow adjustments during peak volume periods
Systems & Documentation
- Accurately update order status and fulfillment actions in warehouse or order management systems
- Follow SOPs for fulfillment, safety, and quality control
- Report recurring issues or inefficiencies to leadership
Team Collaboration
- Work closely with fulfillment, print, logistics, and customer support teams
- Support cross-training and team coverage as business needs evolve
Qualifications
Required
- Ability to follow detailed instructions and standard operating procedures
- Strong attention to detail and accuracy
- Ability to work efficiently in a fast-paced, production environment
- Dependable, punctual, and team-oriented
Preferred
- Previous experience in e-commerce, fulfillment, warehouse, or production roles
- Familiarity with shipping carriers and labeling systems
- Experience working with pick/pack or warehouse management systems
Skills & Competencies
- High level of accuracy and consistency
- Ability to prioritize tasks and manage time effectively
- Strong work ethic and accountability
- Willingness to learn new processes and equipment
- Positive, team-focused attitude
Physical Requirements
- Ability to stand, walk, and move throughout the warehouse for extended periods
- Ability to lift and carry up to 40–50 pounds as needed
- Repetitive motions including lifting, packing, and scanning
Work Environment
- Warehouse or production environment
- May require overtime or flexible scheduling during peak seasons
Why You’ll Love It Here:
The Challenge: Every day is an opportunity to sharpen your skills and take on new challenges.
The Team: Join a group of like-minded professionals who are serious about their work but enjoy the journey.
The Growth: We believe in promoting from within and investing in our people—your career path is yours to shape.
The Perks: We invest in our people, with a growing list of comprehensive benefits, and a work environment that celebrates both successes and learning moments.
Benefits:
- 401(k)
- Dental, Vision & Health Insurance
- Profit sharing
- Life Insurance
- Supplemental Benefits
- 1 hour paid lunch
Schedule:
Monday - Friday
9 am - 5 pm
At Tidalwave, we’re more than a print shop — we’re a full-service creative partner helping brands bring their vision to life. Based in Chattanooga, Tennessee, we combine high-quality screen printing, embroidery, and fulfillment with innovative marketing and e-commerce solutions for clients nationwide. Our team is passionate, fast-paced, and committed to excellence in everything from custom merchandise production to packaging, warehousing, and nationwide shipping. We thrive on creativity, collaboration, and continuous improvement — and we’re proud to be one of Chattanooga’s fastest-growing companies. If you’re looking for a workplace where ideas matter, people come first, and growth is encouraged, you’ll make waves here.